Help / Members and billing
Handling declined cards
What happens when a member's payment fails, and how it gets fixed.
- The payment fails. The member's status shows the failed payment at the desk.
- Forge emails the member automatically, so they know to update their card.
- A grace period starts. The member keeps door access for the number of days you choose. After that, door access pauses until they pay.
- The member fixes it in the app by updating their card. Forge then tries the payment again.
- Staff can retry it too from the member's profile, once the member has a working card.
Set the grace period in Freeze and cancel settings.
