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Handling declined cards

What happens when a member's payment fails, and how it gets fixed.

  1. The payment fails. The member's status shows the failed payment at the desk.
  2. Forge emails the member automatically, so they know to update their card.
  3. A grace period starts. The member keeps door access for the number of days you choose. After that, door access pauses until they pay.
  4. The member fixes it in the app by updating their card. Forge then tries the payment again.
  5. Staff can retry it too from the member's profile, once the member has a working card.

Set the grace period in Freeze and cancel settings.