Help / Members and billing
Freeze and cancel settings
Choose whether members can freeze or cancel in the app, and set your grace period.
These live in the staff portal under Settings, in the Memberships section.
- Members can cancel in the app: on or off.
- Offer a freeze before they cancel: on or off.
- Members can freeze in the app: on or off, with the longest freeze in months and a monthly freeze fee if you charge one.
- Grace period after a failed payment: how many days a member keeps access.
Your freeze and cancellation rules are your gym's own policy.